Ask feedback from your customers at the right time

Show on-page feedback surveys on your website

By showing a friendly unobtrusive slide-in survey at exactly the right time you get in-the-moment feedback from your website visitors, providing you with actionable insights to quickly improve your service, website, product and conversion rate.

Easily configure when a survey is shown with many advanced targeting options:

Where: domain, subdomain and page, using wildcards and regular expressions
When: time on page, session time, idle time, at exit intent, scroll percentage, button click.
How often: once, until completed, after completion. Max number of times, minimum time between displays.
Who: percentage of visitors, min and max number of times/pages visited, previously completed survey, and more.
Until: number of responses is reached, a specific time range.
Target by custom properties, cookie values, referring domain, device (desktop, tablet, mobile), browser and operating system.

Show a quick microsurvey at exit intent

Find out why visitors are leaving and reduce site abandonment by showing a pop-up (or slide-in) survey at the moment a visitor is leaving your website and get valuable and actionable insights to further improve that page, your site, or your service.

You can also convert a considerable amount of abandoning visitors by offering a promotion at exit intent. For example, you can offer a discount coupon, or ask for an email address to send your newsletters to.

Continuously improve your website with Informizely's automatic feedback button

Allow visitors to share ideas, issues and appreciation at any moment. Unlike other tools Informizely allows you to show any website survey at button click. Ask as many questions as you like on a survey page, and show as many pages as you want.

The feedback button can be fully styled, positioned and animated to your liking. It is also possible to trigger a survey by a click on an existing button or other HTML element on your web page. Click the "Feedback" button on the right to see an example of a feedback survey.

Distribute a full page survey by its public link

Show surveys of any length on the Informizely site, or on your own website.

Show as many questions and other items on a survey page as you like, and add as many pages to a survey as you want.

No setup required: just distribute the public link to respondents, via email, web, social or other means. Or trigger the survey by a button on your website.

Add extra respondent-specific parameters to the survey URL that will be shown on the reporting pages for survey responses.

For long surveys you can invite users on your own website using a slide-in website survey.

Embed your question directly inside an email

Let your customers immediately tell you what they think without any detours. They can pick the most appropriate response to your NPS, rating or other single-choice question directly in the email.

Optional follow-up questions can be asked in a full page survey on the Informizely website.

Simple implementation: just copy and paste our generated HTML directly into your email platform of choice. Or only use the generated links and completely style the HTML answer elements to your liking.

Add extra respondent-specific parameters that will be shown on the reporting pages for survey responses.

Standard parameters are available for many email platforms, like ActiveCampaign, Autopilot, Campaign Monitor, Constant Contact, ConvertKit, Customer.io, Drift, Freshdesk, Help Scout, HubSpot, Infusionsoft, Intercom, Mailchimp, Marketo, Pardot, Salesforce, and many more.

Embed survey questions in 3rd-party web apps

Turn the conversations you're already having inside Intercom, Freshdesk or any other chat app into a feedback moment.

Or embed a survey inline on your website page.

Add extra respondent-specific parameters that will be shown on the reporting pages for survey responses.

No setup required: just copy and paste the question HTML directly into your favorite tool of choice. Or only use the generated links and completely style the HTML answer elements to your liking.

This is a live example of a survey embedded in a web page. You can also embed surveys in emails and other web apps.

How happy are you with our service?

Choose from many answer types

Single answer selections: radio buttons, horizontal buttons and dropdowns.
Multiple answer selection by checkboxes.
1 - N number ratings, visualized as stars, circles or squares.
2 to 5 smiley scales.
Net Promoter Score, CSAT and Customer Effort Score.
Multi-line, single-line and email address freeform text answers.
Add an opt-in screener question on mobile devices.
Add extra text, buttons and links to survey pages.

Use skip logic to skip or hide questions based on previous answers.

Wield full control over the look & feel

Show as many questions on a survey page as you like, and add as many pages as you want.
Add extra text, buttons and links to survey pages.
Use background images and add inline clickable images to your surveys.
Precisely configure where on the page the survey will be shown and which in-animation to use.
Use a predefined color scheme, use auto-colors based on a given background color, or style the widget and answer controls in detail to match your company's colors.
Configure font, text sizes, corner radius and more.
Specify custom CSS for even more control over styling.

Use advanced reporting dashboards for quick response analysis

Analyze freeform text answers with interactive word clouds.
Easy click-filtering to quickly drill down to related answers.
Filter on time range, answers, custom properties, cookie values, devices, and more.
Use advanced charts for analyzing scores, counts, percentages and rolling averages.
Export results to Excel or by Reporting API.
Distribute custom live reports by public link.

Easily integrate with your favorite tools

Informizely has many out-of-the-box integrations with tools like Google Analytics, MailChimp, FullStory, SessionCam, Sendlane, and many more. But it is also possible to use our Webhooks integration to send response data to your system in real time. And to use our Reporting API to pull responses into your system at regular times. Informizely also has functionality to track survey widget events (including provided answers to survey questions) on your own website so that you can process them any way you need to.

It's very easy to A/B test 2 website surveys by using cookie targeting or custom properties.

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Get to the WHY of your customers with Informizely surveys

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